Lost or dormant accounts

Chelsea has always been committed to keeping our customers in touch with their savings. As part of this commitment, we can help you trace lost or forgotten accounts held with us.

What is a lost or dormant account?

A lost or dormant account is one which shows no customer initiated activity for more than 15 years. Accounts can become lost or dormant for many reasons. Some customers don’t keep track of the accounts they hold and lose touch with their money. Other accounts may become dormant as a result of people moving house and not informing their bank or building society of the change of address.

How do I trace a lost or dormant Chelsea account?

If you think you have a lost or dormant savings account, we can check for you free of charge. To do this, we’ll need as much information from you as possible including your full name (and any other names eg maiden name), your date of birth, current and previous addresses, the estimated date of when the account was opened and your account number (if you know this).

Once you have this information, please get in contact with us by either visiting your local Chelsea branch, calling our dedicated Customer Call Centre on 08457 446622 or by writing to us at our Head Office.

Once we’ve checked our records, we’ll write to you to let you know if we’ve been able to locate an account. If we do locate an account we’ll let you know what to do next.

Tracing other accounts

You can also trace a dormant account with another bank, building society or with National Savings & Investments by visiting www.mylostaccount.org.uk. This is a free service provided by the Building Societies Association, the British Bankers' Association (BBA) and National Savings and Investments (NS&I) and is covered by the Banking Code.